Contact information

Contact Information

If you have any questions regarding your order, our policies, or our products, you may contact OOAK using the information below:

Business Name: OOAK
Email: ooakclothing2024@gmail.com
Phone: (920) 841-8870
Instagram & Facebook: @yourooak (for general inquiries only)

When contacting us regarding an order, please include your full name and order number (if applicable) to ensure a timely response.

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Customer Service Availability

Phone Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (CST)
Saturday – Sunday: Available as needed; response not guaranteed until the next business day (Monday).

OOAK is operated by a single team member. While we strive to answer calls during listed support hours, we may not always be able to respond immediately.

If your matter is urgent, please call and send a text message if there is no response.

All voicemail messages, text messages, and emails will receive a response within 24–48 business hours, excluding holidays and high-volume release periods.

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We appreciate your patience and understanding as a small business committed to operating intentionally, supporting mental health awareness, and reducing waste.